CASE STUDY: WORTH-PINKHAM MEMORIAL LIBRARY
When I was hired as WPML's director in early 2015, I knew the library needed help. The recession had brought with it a shrinking budget, and years of stagnant leadership had caused circulation and patron engagement to plummet. Although I had my work cut out for me, I looked forward to the challenge; Ho-Ho-Kus residents deserved a great library, and I was determined to give it to them.
By the end of my second year, the library had transformed into a more vibrant community space while still maintaining the its charm as one of the smallest in its system. 2016 saw a 21% increase in circulation over 2015, as well as a 295% increase in program attendance. In 2017, circulation climbed another 6%. Residents were once again excited about the library. Some of the steps I took to improve these metrics included: